ServiceFirst™ is a web-based personality test measuring service potential. The test has been developed specifically for occupations with customer contact and is a simple and effective way of finding the right customer service personnel. ServiceFirst™ is a test used as a pre-selection tool in a recruitment process for a large group of candidates to make a front end decision.

ServiceFirst™ test is used in candidate selection for the following positions: customer service specialist, account manager, shop assistant, front desk officer, teller, customer contact centre specialist, customer support service specialist, sales support specialist etc.

ServiceFirst™ test provides the following benefits:

• reduced time spent by selection specialists allowing to focus on candidates with the highest service potential;
• reduced personnel turnover and increased number of the employees that complete the probation period;
• improved performance;
• standardized personnel selection decisions and more objective selection process.

The test is available in Latvian, Russian, English, Lithuanian, Estonian as well as other Nordic languages.

The test can be completed via internet and it takes 10-20 minutes.

The Nordic and Baltic version of the test is developed by Swedish test company Assessio.